Help
Support
Questions about the ZeroTag app, your Share Cards or your tags? We’re happy to help.
Contact us
Email support@zerotag.au, or in the app go to Account → Support. It has answers to common questions, and a “What’s it about?” list that starts an email for you. Choose My tag and the email includes your tag IDs. Every support email from the app also includes the app version and your phone’s operating system, to help us find the problem.
Help with your tag
- Lost or stolen tag. A lost tag still opens your Card. Unclaim it in the app (open the tag and choose Unclaim tag in the tag’s ⋯ (More) menu, beside its name), or email us and we can disable it on request.
- Can’t unclaim a tag? If the tag opens a live Card, or still holds your other Share Card that you’ve edited, the app asks you to retire that Card first. Choose Retire this Card from that Card’s ⋯ (More) menu.
- Giving a tag to someone else. Unclaim it first, so they can claim it with their own account.
- Damaged or faulty tag. Email us with your order details.